ICAgile Certified Professional Agile Coaching (ICP-ACC)

Why Choose Garranto Academy for Your ICP-ACC Training?

Garranto Academy offers expert instructors, immersive sessions, and globally recognized ICAgile accreditation to ensure your Agile coaching success.

Course Overview:

This 3-day instructor-led program is tailored for middle managers in dynamic retail environments, focusing on developing a coaching mindset, leadership presence, and essential coaching skills. By integrating proven coaching frameworks with real-world retail challenges, the course empowers managers to lead with a people-first approach. Participants will gain hands-on experience in active listening, powerful questioning, and structured feedback, and practice these skills through live coaching scenarios. Immersive activities and peer coaching sessions foster practical learning, while action planning equips managers to apply coaching in their day-to-day roles. The program builds the confidence to use coaching as a strategic tool for enhancing individual performance, promoting team alignment, and cultivating a culture of learning and adaptability throughout the organization.

What You'll Learn in Our ICP-ACC Certification Course?

Course Objectives:

Upon successful completion of this course, learners will be able to:

• Develop a coaching mindset tailored for fast-paced retail environments.

• Strengthen leadership presence through people-first management practices.

• Master core coaching skills including active listening and powerful questioning.

• Apply structured feedback techniques to enhance individual performance.

• Practice real-world coaching scenarios to build practical confidence.

• Drive team alignment, learning, and change-readiness using coaching strategies.

Prerequisites

• mAt least 2 years of experience in people management or supervisory roles.

• mProficiency in spoken and written English for active participation.

• mWillingness to engage in coaching discussions and practical exercises.

Course Outlines:

Module 1: Coaching Mindset

• Manager vs. Coach vs. Mentor

• Characteristics of a people-first leader

• Importance of coaching in high-turnover, fast-paced retail environments

• Building self-awareness and psychological safety

Module 2: Foundations of Agile Coaching

• Exploring Agile Coaching Disciplines

• Importance of Agile Coaching in Industry Evolution

Module 3: Development in the Agile Coaching Discipline

• Evolution of Agile Coaching Practices

• Continuous Improvement in Coaching Skills

Module 4: Professional Coaching Skills

• Essential Traits and Skills of a Professional Coach

• Techniques for Effective Coaching Conversations

Module 5: Mentorship in Agile Coaching

• Role of Mentorship in Agile Environments

• Building Effective Mentorship Relationships

Module 6: Teaching in Agile Coaching

• Strategies for Effective Knowledge Transfer

• Facilitating Learning in Agile Teams

Module 7: Team Coaching Dynamics

• Understanding Team Dynamics in Agile Context

• Techniques for Enhancing Team Performance

Module 8: Establishing Boundaries for Agile Coaching

• Importance of Setting Clear Boundaries

• Strategies for Maintaining Healthy Coaching Relationships

Course Outcomes:

Upon completing the "ICAgile Certified Professional Agile Coaching (ICP-ACC)" course, participants will:

• Understand the role of a coaching mindset in effective retail leadership

• Demonstrate core coaching skills: active listening, powerful questioning,

and structured feedback

• Apply coaching conversations in real-world retail scenarios to support

team performance and accountability

• Foster a growth mindset and continuous learning culture within their

teams

• Support change and transformation initiatives through people-first

leadership approaches

• Build trust and psychological safety to improve communication and

collaboration

• Navigate team dynamics and guide team members through performance

and behavior challenges

• Develop and commit to a personal leadership coaching action plan for

implementation post-training

Key Benefits of Becoming an ICAgile Certified Agile Coach (ICP-ACC):

Gain industry-recognized Agile coaching skills to lead high-performing teams, foster growth mindsets, and drive agile transformation with confidence and clarity.

How Agile Coaching Can Transform Your Team's Performance?

Agile coaching empowers teams to self-organize, improve collaboration, and accelerate delivery by removing obstacles and fostering accountability.