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Agile, Scrum & Kanban
ICAgile Certified Professional Agile Coaching (ICP-ACC)
Become a certified Agile Coach in Malaysia with our ICP-ACC training. Online & in-person ICAgile coaching certification to accelerate your Agile career.
3 Days
250+ Enrolled
Certificate Included
HRDCorp Claimable
4.8 (200+ reviews)
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What You'll Learn
Apply agile methodologies to real-world project environments
Lead cross-functional teams with agile frameworks
Industry-recognised certification upon completion
Hands-on practical exercises and real-world case studies
HRDCorp claimable — zero upfront cost for eligible companies
Expert-led sessions by certified industry practitioners
Pass certification exams with confidence and preparation
Course Overview
Why Choose Garranto Academy for Your ICP-ACC Training?
Garranto Academy offers expert instructors, immersive sessions, and globally recognized ICAgile accreditation to ensure your Agile coaching success.
Course Overview:
This 3-day instructor-led program is tailored for middle managers in dynamic retail environments, focusing on developing a coaching mindset, leadership presence, and essential coaching skills. By integrating proven coaching frameworks with real-world retail challenges, the course empowers managers to lead with a people-first approach. Participants will gain hands-on experience in active listening, powerful questioning, and structured feedback, and practice these skills through live coaching scenarios. Immersive activities and peer coaching sessions foster practical learning, while action planning equips managers to apply coaching in their day-to-day roles. The program builds the confidence to use coaching as a strategic tool for enhancing individual performance, promoting team alignment, and cultivating a culture of learning and adaptability throughout the organization.
What You'll Learn in Our ICP-ACC Certification Course?
Course Objectives:
Upon successful completion of this course, learners will be able to:- ✓Develop a coaching mindset tailored for fast-paced retail environments.
- ✓Strengthen leadership presence through people-first management practices.
- ✓Master core coaching skills including active listening and powerful questioning.
- ✓Apply structured feedback techniques to enhance individual performance.
- ✓Practice real-world coaching scenarios to build practical confidence.
- ✓Drive team alignment, learning, and change-readiness using coaching strategies.
Prerequisites
- ✓mAt least 2 years of experience in people management or supervisory roles.
- ✓mProficiency in spoken and written English for active participation.
- ✓mWillingness to engage in coaching discussions and practical exercises.
Course Outlines:
Day 1:
Module 1: Coaching Mindset
- ✓Manager vs. Coach vs. Mentor
- ✓Characteristics of a people-first leader
- ✓Importance of coaching in high-turnover, fast-paced retail environments
- ✓Building self-awareness and psychological safety
- ✓Exploring Agile Coaching Disciplines
- ✓Importance of Agile Coaching in Industry Evolution
- ✓Evolution of Agile Coaching Practices
- ✓Continuous Improvement in Coaching Skills
Day 2:
Module 4: Professional Coaching Skills
- ✓Essential Traits and Skills of a Professional Coach
- ✓Techniques for Effective Coaching Conversations
- ✓Role of Mentorship in Agile Environments
- ✓Building Effective Mentorship Relationships
Day 3:
Module 6: Teaching in Agile Coaching
- ✓Strategies for Effective Knowledge Transfer
- ✓Facilitating Learning in Agile Teams
- ✓Understanding Team Dynamics in Agile Context
- ✓Techniques for Enhancing Team Performance
- ✓Importance of Setting Clear Boundaries
- ✓Strategies for Maintaining Healthy Coaching Relationships
Course Outcomes:
Upon completing the "ICAgile Certified Professional Agile Coaching (ICP-ACC)" course, participants will:- ✓Understand the role of a coaching mindset in effective retail leadership
- ✓Demonstrate core coaching skills: active listening, powerful questioning,
and structured feedback
- ✓Apply coaching conversations in real-world retail scenarios to support
team performance and accountability
- ✓Foster a growth mindset and continuous learning culture within their
teams
- ✓Support change and transformation initiatives through people-first
leadership approaches
- ✓Build trust and psychological safety to improve communication and
collaboration
- ✓Navigate team dynamics and guide team members through performance
and behavior challenges
- ✓Develop and commit to a personal leadership coaching action plan for
implementation post-training
Key Benefits of Becoming an ICAgile Certified Agile Coach (ICP-ACC):
Gain industry-recognized Agile coaching skills to lead high-performing teams, foster growth mindsets, and drive agile transformation with confidence and clarity.
How Agile Coaching Can Transform Your Team's Performance?
Agile coaching empowers teams to self-organize, improve collaboration, and accelerate delivery by removing obstacles and fostering accountability.
Who Should Attend
Working Professionals
Mid-career individuals looking to upskill and advance.
Team Leaders & Managers
Leaders improving team productivity and outcomes.
Recent Graduates
New entrants building industry-ready professional skills.
Training Delivery Options
Nationwide
Virtual (VILT)
Live instructor-led sessions via MS Teams or Zoom. Same curriculum, flexible location.
KL & Klang Valley
Classroom
In-person sessions at our KL Sentral training centre or your premises.
5+ pax
Corporate / In-House
Dedicated sessions for your team with customised content and scheduling.
100% HRDCorp Claimable Training
Your company can claim this training fee through the SBL-Khas scheme — zero upfront cost. All paperwork handled by Garranto Academy.
Upcoming Sessions
Frequently Asked Questions
Why 10,000+ Professionals Choose Garranto
10K+
Professionals Trained
500+
Courses Available
98%
Satisfaction Rate
100%
HRDCorp Claimable
HRDCorp Approved
Pre-registered with HRD Corp — claim 100% of fees via SBL-Khas scheme
Industry Experts
All trainers are certified practitioners with 10+ years hands-on experience
Flexible Delivery
Virtual, in-house, and classroom options to suit your schedule
What Learners Say
“The HRDCorp process was seamless — my company paid nothing upfront. Content was deeply practical and immediately applicable.”
A
Amirul H.
IT Manager, Kuala Lumpur
“Outstanding instructor with real-world case studies. I got certified within weeks and received a promotion shortly after.”
P
Priya S.
Data Analyst, Selangor
“Best training investment my company has made. The virtual format worked perfectly for our distributed team.”
W
Wei Liang C.
Cloud Architect, Penang
“Garranto handled all the HRD Corp paperwork. Zero hassle for our HR team. Highly recommended for any Malaysian company.”
F
Farah N.
L&D Manager, Johor Bahru
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Upcoming Schedules
Course Details
- Duration3 Days
- Effort8 hours / day
- LevelAll Levels
- LanguageEnglish
- CertificateYes — included
- SubjectAgile, Scrum & Kanban
Course Calendar
July 2026
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